How to Notify Credit Card Companies of Travel
Alerting your credit card bank of your upcoming travel will not only protect you further against fraudulent activity, it will also help keep your credit card(s) active in the moments you most need it/them abroad.
Below I list where and how to notify the top banks (think Chase, Capital One, Bank of America, etc.) of travel plans.
Why should you notify your bank of travel plans?
As banks are becoming more aggressive with protecting you against thieves and fraudulent activity, they are shutting off credits cards quicker, sometimes even when it is you that is attempting to make the transaction. To avoid your credit card company shutting off your access while abroad, you simply need to alert them of your travel dates and destination with a notification.
How and Where to Alert Specific Banks:
Bank of America– using the mobile app, via your online account, or by calling 1.800.432.1000. Use this link to get to travel notice page.
Capital One– No need for a travel alert. As they say, “you do not need set a travel alert of any type before using your card outside of the United States. Because Capital One cards now use EMV chip technology, you can make secure transactions abroad without notifying us in advance.”
Chase– Simply use their online notification system once you sign in.
CitiGroup: You can use this link to login to your online account and it will automatically take you to the page to enter your travel information.
HSBC– Log on to Online Banking and select ‘Travel notification’ under the “My banking” section of the top menu to create a travel plan. Or call Customer Services at 03457 404 404.
PNC– You can use your online account or their customer service line (1-888-762-2265) to report travel.
Using online account- once you are logged in, click the “Customer Service” tab at the top. Then click “Debit/ATM Card Services” from the menu on the right of the page. Lastly, click “Notify PNC of Foreign Travel” and enter your dates and destination.
SunTrust– Within your online account, click on “My Settings,” then “My Profile,” and select “Travel Notifications” from menu bar on left. Then you simply add in your dates and locations. For photos of the process, click here.
TD Bank: There is a different process for debit and credit cards:
Debit cards: call 1-888-751-9000 one week in advance. If you need to call from outside the U.S. and Canada, call 1-215-569-0518.
Credit cards: Call 1-888-561-8861 one week in advance. If you need to call from outside the U.S. and Canada, call 1-706-644-3266.
Wells Fargo: You can add a travel plan through your online account/app or call the customer service number on the back of your card.
So there you have it! Don’t see your bank on there? You can usually find out what your bank’s process is by googling “credit card travel alert XX bank” or calling your local branch.
I am also happy to help, send me a message or leave a comment!
Pro Tip: have a copy of credit company phone numbers in case your card is stolen and you need to call in to cancel it. You can obviously look up the number if you have access to internet, but better to be safe than sorry and have the numbers on you in case of emergency and you are in a remote area!